Transparent, Predictable Pricing
Enterprise AI without enterprise surprises. No hidden fees. No lock-in contracts. Full model ownership from day one.
Starter
For teams exploring private AI
- Single custom model
- Up to 100K queries/month
- Basic RAG integration
- Standard vector search
- Email support
- Australian data residency
- Monthly model updates
- Basic usage analytics
Professional
For organisations scaling AI
- Up to 3 custom models
- Up to 500K queries/month
- Advanced RAG with citations
- Model fine-tuning included
- Custom embedding models
- Priority phone & email support
- A/B testing & model versioning
- Real-time analytics dashboard
- SOC 2 compliance reporting
- Weekly model optimisation
Enterprise
For large-scale AI deployments
- Unlimited custom models
- Unlimited queries
- Dedicated GPU infrastructure
- Multi-modal support (text, images, tables)
- On-premises deployment option
- Dedicated AI engineering team
- Custom SLA (99.9% uptime)
- Advanced security & audit logging
- RLHF and DPO alignment
- Executive reporting & QBRs
All prices in AUD. GST inclusive. Annual billing available with 15% discount.
Every Plan Includes
Core enterprise capabilities that come standard with every Custom LLM deployment, regardless of plan tier.
Frequently Asked Questions
Everything you need to know about Custom LLM pricing, data security, and deployment.
Your data is encrypted at rest using AES-256 and in transit using TLS 1.3. Training happens within isolated compute environments that are destroyed after each session. No data is ever shared with third parties or used to train other models. We maintain SOC 2 Type II certification and comply with the Australian Privacy Act 1988.
We support virtually any text-based data: PDFs, Word documents, spreadsheets, databases, internal wikis, emails, chat logs, code repositories, and API outputs. Our multi-modal plans also support images, tables, and charts. Our data engineering team handles cleaning, deduplication, and formatting.
Yes, completely. The custom model trained on your data is your intellectual property. You can export it, migrate it to your own infrastructure, or continue running it on our platform. There are no licensing restrictions on how you use your model.
We offer three deployment models: our fully managed Australian cloud (fastest to deploy), your existing cloud infrastructure (AWS, Azure, or GCP), or on-premises within your data centre. Enterprise plans include all three options.
A typical project takes 4 to 8 weeks from data ingestion to production deployment. This includes data assessment, pipeline design, model training, validation, and go-live support. Simpler RAG-only deployments can be live within 2 to 3 weeks.
Yes, you can change plans at any time. Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the next billing cycle. There are no penalties or lock-in periods.
Your service continues without interruption. Overage queries are billed at competitive per-query rates: $0.02 per query on Starter and $0.01 per query on Professional. Enterprise plans have no query limits.
We establish domain-specific evaluation benchmarks during the assessment phase, then continuously measure accuracy against these benchmarks. Our A/B testing framework lets you compare model versions, and our team provides ongoing optimisation to improve performance over time.
Ready to Build Your Private AI?
Book a strategy session with our AI engineering team. We will assess your data, define your use cases, and provide a detailed project roadmap — no obligation.
Book a Strategy Session